Flowers by Lucas

Bryauna Cook 2 years ago

This a real review : on 11/30 I placed an order for delivery of a flower cake for my best friend’s birthday. It was supposed to be same day delivery but they ended up calling saying they didn’t have the flowers to do it , it was hard to understand due to the language barrier. So I get an email saying they didn’t take payment and I can re order something different. Mind you I live all the way in Orlando and I wanted to surprise my friend so I go ahead and re order a pink bouquet to be delivered the following day. So they had some trouble delivering and then they said I could pick them up from the store . We weren’t able to go and pick them up due to the constant changing times of business hours. So eventually I attempted to get my money back and that’s when they stopped answering the phone and they never replied to my emails when I reached out about a refund since it was such hassle trying to figure out how to get the flowers . So I called days in a row no answer my best friend who the flowers were for even tried to go up there and the doors were locked and they were closed this was around 3 pm and they close around 5 ish. I’ll say this was a bad experience I got robbed and I’ll nev

Kay Richardson 3 years ago

On February 23rd 2023, I called Flowers by Lucas all the way from Seattle wanting to have flowers delivered for my sisters birthday who lives in downtown Atlanta. The woman who answered the phone was so impatient; rude and disrespectul and came across as if I was bothering her. She asked me the address; I gave her the address and she immediatley told me that they didn't deliver to downtown apartment buldings; then she told to look at their website; when I decided and call her back and basically hung up the phone in my face. I was floored at her poor attitude and poor customer service. She doesnt seem to enjoy what she does any longer and it shows...I wished I'd read the reviews before making the effort. The reviews seem aligned with what I experienced as well. I only gave 1 star for her effort to answer the phone and it being the only way that I can leave a post. I almost never leave reviews and decided that I should share my experience with others to find another florist to spend your hard earned dollars with. You deserve good customer service when we choose to give our hard earned money to a business. Be good to yourself, because this florist sure isnt going to be. Despite th

B E 3 years ago

Have had flowers delivered to me multiple multiple times over the last year. + and EVERY TIME the bouquets are exquisite and the delivery is fast and perfect. I don't know who ever gave this shop bad ratings, but they are 100% in the WRONG! Flowers by Lucas is by far one of the best and most consistent flowers shops I've ever received flowers from.

Davia J 4 years ago

I have ordered flowers for Joan (Owner of shop) a few times. She has always been nice and helpful with me. There is a little language barrier but I have still been able to get what I need from her and when I need it. I hope people continue to give her a chance, she really is a nice lady, and the flowers always look beautiful!

Mike Jenkins 8 years ago

I have never been treated so rudely in my life! If I could give 0 Stars I would. I went in to pick up a corsage for my nephew's date to the prom. I had called ahead and was told that it could be done. She mentioned over the phone that we need to prepay so I just came in because they would be closing in about 2 hours. When we got there she asked for colors. We mentioned that the dress was navy blue and silver. She immediately said I have no navy blue. We said we didn't expect that color and thought that white flowers and silver ribbon would be just fine. She started haphazardly pulling out flowers and throwing them in a bucket. We asked for suggestions and she seemed not to want to help. So I pulled up a few examples on Google of wrist corsages and showed her. She immediately said I do not have those flowers. I again said I was fine with whatever she did and these were just examples. She immediately yelled I cannot help you, goodbye. I asked her why and she said we could not make up our minds. I said I was flexible with whatever she did and that I'm sure she would make it nice. She said no I cannot help you, goodbye. I said why you being so rude? And she went ahead doing something e